Video News & Views
PEOPLE & IDEAS TO WATCH
Optimal Fleet Management

Robert White, Senior VP of Fleet Ser­vices at ARI, on best prac­tices fol­lowed by the best run fleets. Read our com­plete inter­view with Bob in The Fleet Spot!

Jeof Bean video Keeping the Customer Experience Better, Different and More Valuable
JEOFREY BEAN
Principal, Author and Speaker
Del Mar Research and Consulting
Vincent Brigidi video Developing a Culture of Safety
VINCENT BRIGIDI
President and COO
The CEI Group
Tony Gratson video Great Car, Officer!
TONY GRATSON
Government Sales Manager
Ford Motor Company
August 16, 2012

Fleet Trends & Issues
CEI Enhances Driver App; Blue Book August Report; NETS Free Toolkit; Frito-Lay EV Trucks, Propane Webinar, Connect at AFLA!

CEI Raises Dri­vers’ Aware­ness of their Safety Record
The CEI Group, Inc.has enhanced its online Dri­ver­Care Risk Man­ager™  appli­ca­tion designed to raise fleet dri­vers’ aware­ness of their safety record. Called “My Dri­ver Cen­ter,” the enhance­ment is a boldly redesigned fleet dri­ver home page that imme­di­ately shows dri­vers their risk rat­ing and how it com­pares to the rat­ings of the entire fleet dri­ver work­force. Learn more

Blue Book Mar­ket Report — August 2012
Ana­lysts Cau­tiously Opti­mistic on Future Vehi­cle Sales. Learn more

NETS ‘Drive Safely Work Week’ Free Toolkit Ready for Down­load
NETS launched a free com­pre­hen­sive online toolkit to help com­pa­nies improve the dri­ving safety of employ­ees, employee fam­ily mem­bers and the mem­bers of the com­mu­ni­ties in which the orga­ni­za­tions oper­ate. Drive Safely Work Week: Octo­ber 1–5, 2012. Learn more

 Frito-Lay Rolls Out Grow­ing Fleet of All-Electric Deliv­ery Trucks
Senior lead­er­ship from PepsiCo’s Frito-Lay North Amer­ica divi­sion was joined by Cal­i­for­nia dig­ni­taries to announce the growth of Frito-Lay’s Cal­i­for­nia elec­tric truck fleet. Once all of the vehi­cles are deployed by the end of 2012, Cal­i­for­nia will be home to 105 all-electric deliv­ery trucks, the largest deploy­ment in any state. Learn more

Webi­nar: ROUSH Clean­Tech
Propane Auto­gas: The Zero Com­pro­mise Alter­na­tive Fuel Solu­tion — Thurs­day, Sep­tem­ber 6th. Learn more

Con­nect with Indus­try Lead­ers in a More Inti­mate Set­ting
Only 24 days until the AFLA Con­fer­ence. Learn more

 

 

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Customer Experience Insights
CustomersGo Outside Your Industry for Insights, Your Customers Do

“Com­pa­nies that inno­vate the bet­ter cus­tomer expe­ri­ence and suc­cess­fully deliver it ulti­mately set the bar for all com­pa­nies,” says Gina Pin­gi­tore, J.D. Power’s Chief Research Offi­cer, in  Jeofrey Bean’s book, The Cus­tomer Expe­ri­ence Rev­o­lu­tion — How Com­pa­nies Like Apple, Ama­zon, and Star­bucks Have Changed Busi­ness Forever. 

Whether your objec­tives are to deter­mine, develop and deliver a com­pletely new expe­ri­ence for cus­tomers and rede­fine the mar­ket, or improve the expe­ri­ences peo­ple are hav­ing with your com­pany now, you need to learn and com­pete with the best.

Click here  to read the sec­ond of the excit­ing ‘Cus­tomer Expe­ri­ence Rev­o­lu­tion’ series.

 

 

 

 


Association News & Views
Hyatt Regency Hill Country San AntonioConnect with Industry Leaders in a More Intimate Setting

This year’s AFLA con­fer­ence is designed so you can do just that. Com­prised of senior-level, expe­ri­enced fleet pro­fes­sion­als, the 2012 AFLA con­fer­ence reg­is­tra­tion ros­ter reads like a “Who’s Who” list of the cor­po­rate fleet indus­try.  By the same token, the atmos­phere of the con­fer­ence venue is designed to help atten­dees con­nect and feel like part of an inti­mate group rather than being “lost in the crowd.” The con­fer­ence has grown to a point where atten­dees can make their voice heard but AFLA remains small enough to allow for per­sonal con­nec­tions to be made.

“AFLA has con­sis­tently increas­ing invest­ment in the qual­ity of our con­fer­ence, which is expand­ing reg­is­tra­tion in ways we haven’t seen in past,” explains AFLA Exec­u­tive Direc­tor Paul Hanscom, ”We’ve never had this many peo­ple signed up to attend AFLA a month before the event.”

For your chance to con­nect with indus­try lead­ers you’ll want to be at this year’s AFLA Con­fer­ence, click here

AFLA is proud that mem­ber­ship is made up of many diverse seg­ments of cor­po­rate fleet, pro­vid­ing for a well-rounded and well-represented indus­try expe­ri­ence. Learn more about what makes AFLA unique.

 


Fleet Q&A
Tony GratsonIt’s a Very Big Year for Ford Government Fleets

Tony Grat­son has been Ford Motor Company’s gov­ern­ment sales man­ager since 2001. While he’s jus­ti­fi­ably proud of Ford’s newest fleet vehi­cles (an impres­sive group of fuel-sippers), he’s espe­cially excited about the automaker’s new Police Inter­cep­tors. He gives kudos to Ford’s Police Advi­sory Board, a group of gov­ern­ment fleet man­agers who helped Ford design these hot cop cars. Just goes to show, if you want some­thing done right, get the fleet man­agers involved early in the process!

Click here to learn more.

 
Janice Sutton, Editor

Your Mom Was Right, Hard Work Pays Off!

You must read our inter­view with ARI’s client rela­tions chief. Bob White, in The Fleet Spot. He gives us a ter­rific overview of the mar­ket and ARI’s unique place in it. His fam­ily were dairy farm­ers, and talk­ing about his ethics he said (and we loved it), ” I was taught at a very young age that you get up early, you work late and at the end of the day you feel good about what you accom­plished. I don’t know that I am smarter than any­body else, but I don’t know any­body that works harder than I do.”

We so admire author and speaker Jeof Bean. In Cus­tomer Expe­ri­ence Insights he gives us the sec­ond in his Cus­tomer Expe­ri­ence series:“Go Out­side for Insights, Your Cus­tomers Do.”

We are big fans of Ford’s Tony Grat­son — check out Fleet Q&A to get the low­down on Ford’s gov­ern­ment fleet busi­ness. Tony is right­fully chip­per about the automaker’s new prod­ucts, but he’s most excited when he talks about the new Police Inter­cep­tors! (Sounds like a TV show title!)

Only 24 days to AFLA. We will be at this superb con­fer­ence in San Anto­nio and we hope to see you! Learn more

Drive Safety,

Jan­ice

 
Last Minute News
Ford Amps Up Investment in Electric Vehicles
2012 Ford Focus Electric

Ford Motor Co., despite the fee­ble growth of sales of hybrids and elec­tric vehi­cles, has no inten­tion of back­ing off its ambi­tious plans to build more elec­tric vehi­cles.  Instead, the automaker has announced plans to invest another $135 mil­lion to design, engi­neer and test future battery-based vehi­cles. Read more

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Places, Sites, and People for New Ideas & Applications
NETS

Identifying High Risk Drivers

Join­ing NETS gives mem­bers the oppor­tu­nity to par­tic­i­pate in NETS’ Annual Fleet Safety Bench­mark and NETS’ Forum pro­gram. In a recent Forum, NETS mem­bers  reveal how they iden­tify — and man­age — high risk drivers.

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  Robert White ARI
Robert White
Senior Vice President of Client and Fleet Services, ARI

ARI’s Winning Global Strategy

Bob says that one of ARI’s key strengths lies in the cus­tomiza­tion and flex­i­bil­ity of their pro­grams for com­plex fleets. He says, “We go to great lengths to under­stand their busi­ness and chal­lenges in order to make sure every­thing we do to assist them in man­ag­ing their fleet day-in and day-out is aligned with their cor­po­rate strate­gies.” In these days of ever more com­plex­ity in fleet man­age­ment, that’s a pow­er­ful posi­tion to take.

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  Scott Cebul
Scott Cebul
Penske Truck Leasing
Vice President and Treasurer

Scott Cebul has joined Penske Truck Leasing and will serve as its new Vice President and Treasurer, replacing Wayne Angelbeck who is retiring in the 1st Q 2013. Prior to joining PTL, Cebul served as Treasurer of Penske Corporation since 2009. He also served three years as Penske Corporation’s Assistant Treasurer.

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  Tom Feeney
Tom Feeney
Safelite Group
President and CEO

Tom Feeney, president and CEO of Safelite Group®, has been named a 2012 Smart Leader by Smart Business Network in collaboration with the Columbus Chamber of Commerce. The annual award program is designed to honor local company leaders who are setting the pace for growth in the Columbus business community.

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Managing Your Fleet  Trends, Issues & Opportunities
Big Hike in Van Sales Signals Business Optimism
  Fleet vans

How can we tell how small busi­nesses are feel­ing? Find out how many vans they’re buy­ing. Van sales were up 32 per­cent in July over last year, a greater increase than nearly every other vehi­cle type (excep­tion: sports cars), accord­ing to data from Bloomberg Indus­tries. “Van sales offer an insight into cor­po­rate eco­nomic sen­ti­ment, given […]

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Successful Fleet Management: Always About the Basics
  Survant_George

Man­ag­ing a ser­vice fleet often means serv­ing many cus­tomers. There are the manager’s pri­mary cus­tomers, the vehicle’s users, but also the user’s super­vi­sor, exec­u­tive man­age­ment and, ulti­mately, the pay­ing cus­tomer. For George Sur­vant, senior director-fleet for telecom­mu­ni­ca­tions com­pany Time Warner Cable, suc­cess­ful fleet man­age­ment is always about the basics. “Reli­a­bil­ity is the finest thing a […]

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Driver Safety Management  Practices, Policy, & Training
Luxury Sedans Fare Poorly in Crash Tests
  iihs_logo2a

Of the 11 new com­pact lux­ury sedans tested by the Insur­ance Insti­tute for High­way Safety (IIHS), only two earned a “good” rat­ing. The new IIHS test dif­fers markedly from those cur­rently used – and from stan­dards man­u­fac­tur­ers are required to meet under fed­eral law.

Find out who passed and who didn’t. [More]

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Back to Basics — Your Keys to Safe Driving
  NETS DSWW 2012

Drive Safely Work Week is Octo­ber 1–5, 2012.   The cam­paign focuses on issues impor­tant for build­ing and main­tain­ing a safe-driving foun­da­tion, such as always buck­ling up, being well-rested and clear-headed, and elim­i­nat­ing dis­trac­tions. Also included are tips and activ­i­ties to assist in safe park­ing and back­ing. The mate­ri­als wrap up with ways to avoid rear-end […]

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Manufacturer Developments Design, Production, & Services
Brand New 2013 Models Are Hot!
  new_cars2013_models2a

With a greater empha­sis on small cars these days, many now offer ameni­ties like heated seats and advanced data con­nec­tiv­ity fea­tures that were likely lim­ited to lux­ury cars in past years.

Find out which brands are expand­ing for 2013 to include eco­nom­i­cal, yet luxury-minded choices. [More]

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Ford Speaks Out on Fiesta Sales Slump
  ford_fiesta2012_sales2a

Sales of the Fiesta, the small­est car in Ford’s lineup, have fallen as pur­chases of the com­pact Focus have risen 31 per­cent through July 31 in the U.S.

Will the Fiesta remain a part of the automaker’s prod­uct lineup? [More]

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Driving Green Initiatives, Actions, & Implementations
‘Stop-Start’ Technology Predicted to Soar
  start_stop_system2a

A new study by Lux Research esti­mates “stop-start” will be offered on 8 mil­lion vehi­cles sold in the U.S. by 2017.

With sig­nif­i­cant advances, read why man­u­fac­tur­ers are anx­ious to get on board. [More]

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Which Model do Prius Hybrid Buyers Prefer?
  Toyota Prius c

Even though other estab­lished Prius hybrid mod­els have been around for some time, cur­rent Prius buy­ers are pick­ing the new kid on the block. Yes, that would be a Prius compact.

Can you fig­ure out which model Prius buy­ers are grav­i­tat­ing toward? [More]

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The Intelligent Vehicle Telematics, Telecommunications, & Technology
German Auto Industry Testing Out Intelligent Communication Systems
  Vehicle-to-vehicle communication

A con­sor­tium of automak­ers and sup­pli­ers are work­ing together in Ger­many on a four-year intel­li­gent vehi­cle trial pro­gram aimed at improv­ing road safety and mobil­ity through the use of intel­li­gent com­mu­ni­ca­tion sys­tems. The trial pro­gram has been launched in Frank­furt through what is being called “Safe Intel­li­gent Mobil­ity – Test­field Ger­many.” The col­lab­o­ra­tion is made […]

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Audi Wants to ‘Cover Your Back’
  audi_r8_etron2a

Audi faces a big prob­lem with its new R8 e-tron. The battery-electric ver­sion of its 2-seat super­car has no back win­dow – thus, it can’t offer a rearview mir­ror. Almost a buyer neces­sity, what to do?

The R8 e-tron will pro­vide a much more detailed and accu­rate image than other cur­rent backup cam­eras. How? [More]

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Fleet Vehicle Remarketing Marketing Strategies, Channels, & Sales Data
Experts Warn Against Used-Car History Reports
  used_cars_history_reports2a

A used-car his­tory report may not tell the whole story, con­sumer experts say. Each year, about 6 mil­lion cars are in crashes seri­ous enough to report to police and insur­ers. Some of these cars are re-built and wind up on dealer lots.

What can buy­ers do to insure the car they buy is solid? [More]

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Scarcity of Late Model Used Pickups
  dodge_ram_2010_12_13_2009-2_38_pm.jpg

Per­haps a result of the decrease in gas prices ear­lier this sum­mer, accom­pa­nied by increased con­sumer inter­est in trucks and larger units, shop­pers in the mar­ket for late-model used or cer­ti­fied pre-owned pickup trucks may have to shop around a bit more than usual.

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Upcoming Events

Insurance Telematics USA 2012
Radisson Blu Aqua Hotel
Chicago, IL
September 5, 2012
AFLA 2012 Conference
Hyatt Regency Hill Country
San Antonio, TX
September 10, 2012
HTUF 2012 National Conference & EXPO
Charlotte Convention Center
Charlotte, NC
September 18, 2012
AltCar EXPO
Santa Monica Civic Auditorium
Santa Moncia, CA
September 28, 2012
NAFA ‘Mastering International Fleet Management’
TBD
Tampa, FL
October 16, 2012
Stats and Smart Charts
Manheim Used Vehicle Value Index — July 2012

[Click to enlarge graphic]
Manheim Used Vehicle Index - July 2012
  • Man­heim Used Vehi­cle Value Index reached 121.2 in July 2012, down 3.7% from year ago
  • This was 4th con­sec­u­tive monthly decline and each of past 4 monthly declines has been larger than the one that pre­ceded it
  • Look­ing back at mar­ket since Jan­u­ary 1995, prices are still at rel­a­tively high level


Press Releases That Matter
ATT logo
ATT Calls On Nation’s Drivers To Pledge: Never Text And Drive
 
spireon logo
Spireon™ Announces a New VehiclePath Loaded with Upgrades and New Features
 
CEI New Logo
CEI Raises Drivers’ Awareness of their Safety Record with New DriverCare Risk Manager™ Home Page
More Press Releases That Matter
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