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eDriving has partnered with leading analytics software firm FICO to launch new scoring algorithms to capture driving behavior and develop a transformational risk predictor — the FICO® Safe Driving Score.
Just as the FICO® Score is the standard measure of consumer credit risk, used by all players in the credit ecosystem, the FICO Safe Driving Score will provide a measure that facilitates consistency and fairness in driver safety assessment.
The strategic partnership between eDriving and FICO will be one of the centerpieces of a new “closed loop” driver training and improvement offering by eDriving, called Mentor™. The Mentor offering will initially serve two key marketplace segments: the fleet market and the teen/novice market, with expected launch dates in Q4 2016 and Q1 2017, respectively.
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The ARI Fuel Cost Reduction Program, which has helped companies better understand, manage and reduce their annual fuel costs by improving driver behavior and identifying less expensive gas stations, has earned the company a place on the first-ever Analytics 50 ranking.
“Fuel is one of the biggest expenses for a fleet and our customers have asked us to help them proactively examine and reduce their fuel costs,” said Steve Haindl, executive vice president of technology and innovation. “Our program analyzes the data a fleet returns to help manage miles per gallon and cost per gallon, easily the two metrics that impact the cost of fuel the most.”
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Element Fleet Management announced that Michele Cunningham, senior vice president, Products & Services, is an honoree of The Daily Record’s 2016 Innovator of the Year Awards..
The award recognizes Element’s next-generation fleet management platform, an undertaking overseen by Cunningham. The database management system – used by leading consumer brands including Netflix, Spotify and Apple – is designed as a foundation for advanced analytics, intuitive designs and mobile apps that make fleet management smarter and more productive, while also keeping drivers safer.
“I am thrilled to accept this award on behalf of Element and the Information Technology and Products & Services team members who worked tirelessly to make this central hub for fleet data a reality,” said Cunningham.
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Wheels, Inc. has recognized Midway Specialty Vehicles as the recipient of its inaugural Upfit Supplier of the Year Award for superior performance, exemplary service and innovation.
The award was presented to Midway’s executive team: Mike Violi, President; Gary Mathers, Chief Financial Officer; Russ Gilpin, Vice President of Sales; Brad Brubaker, Director Engineering; and Kathy Franklin, Executive Administration on October 4th, 2016 at the Midway facility in Elkhart, IN.
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By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.
What an honor it is to be asked to contribute to Fleet Management Weekly, especially regarding a topic I am passionate about – customer service!
My mission with this column is to engage with the extensive and varied experiences of the fleet industry on this important topic. I invite you all to take part in the conversation that will, hopefully, inspire each of us to strive for more — more positive results, more exceptional experiences, and more trusted relationships.
It often can be just that one more thing that takes us from average to exceptional. Actually, the difference between average customer service and exceptional customer service is relatively small. I think about the ‘one degree’ rule. At 211 degrees Fahrenheit, water is hot. At 212 degrees, water starts boiling and turns to steam. Steam can power locomotives, factories and ships. Hot water can’t.
What you do above and beyond the norm is what creates customer loyalty, trust and superior service.
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By Art Liggio, President, Driving Dynamics
Boom! Bang! Crunch! Ouch!
No— this is not the beginning of a 60s Batman TV episode. However, it may just be the beginning of a real-life nightmare: One that every employer and driver hope never to experience. I am referring to an avoidable crash created as a result of an employee operating a vehicle for company business who has poor to no qualifications to do so safely. Unfortunately, this scenario plays out every day.
You would think that the loss of property, the harm done to those involved in a crash, lost productivity, and rated insurance premiums would be a severe enough blow for any business to deal with but, sadly, it may just be the tip of the iceberg if your employees’ qualifications to operate vehicles are subpar. Employees not properly screened and trained to perform driving duties create a severe liability exposure for employers known as “negligent entrustment.”
We’ll take a look at the issue of negligent entrustment; describe what it entails, potential exposure, and methods you can employ to avoid this potentially, devastating liability nightmare.
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The Whistleblower Program
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By John E. Anderson, Sr.
The success of the auto industry is dependent in large part upon on safety, and the Federal Government has taken action to ensure that safety remains priority.
In December 2015, President Obama signed the Fixing America’s Surface Transportation Act, better known as the FAST Act, to begin long-term efforts to improve the state of ground transportation in the United States. All automotive companies—from the original equipment manufacturer, to the parts supplier, and the dealer will have to abide by a new set of regulations.
Under the FAST Act, a new automotive industry safety initiative took effect— the Motor Vehicle Safety Whistleblower Program (MVSWP). The MVSWP is designed to incentivize potential whistleblowers to report companies for attempting to cover up defects or failing to comply with reporting requirements for defects that are “likely to cause unreasonable risk of death or serious physical injury.”
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