By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.
Did you watch the Super bowl? Did your team win? Whether you watched it or not, it was a great display of talent, competitiveness and endurance.
After the Philadelphia Eagles hoisted the Lombardi trophy, Tight End Zach Ertz was asked what made this Eagle team so special. His answer was that they love to practice. What a great reminder that the way you win is not what happens in one moment, but what happens and how you prepare over many moments. It is in daily meetings, weight lifting sessions, practice squads and dissecting game tape that the players improve on those small tweaks to separate them from the rest of the NFL pack to win their first Super Bowl.
How much practice does it actually take to be perfect? In his book, Outliers, author Malcolm Gladwell discussed that you need to deliberately practice a skill for 10,000 hours before you become an expert. This theory is based on a study by Swedish psychologist Anders Ericsson and seems fairly logical…the more you practice the more you know about the topic and can identify trends that will lead to better execution.
Do you think you’ve accumulated over 10,000 hours in the study of customer service? READ MORE