By Janice Sutton
Tell me what I need to know, when I need to know it, and how I need to see it!
Laura Jozwiak, Vice President of Client Relations at Wheels, leads a dynamic team of client relations and account management specialists. In this interview, Laura gives us insight into how this company has positioned itself to deliver on the promise of its founder.
Laura says, “We don’t fight change – we’ve embraced the sourcing and we’ve embraced all of the changes. Let’s start with what hasn’t changed at Wheels. The clients have always come first, that hasn’t changed in 75 years. We started because a client had an issue that our founder Zollie Frank listened to; developing a solution that nobody else even thought about and delivered. That solution created this industry. That philosophy of listening and adapting to change has never wavered. That is what we do, and that is all we do.”
READ MORE to learn how the Wheels’ client relations team is structured to deliver service — not just for today, but three to five years from now, and what exactly their clients are asking the team to deliver.