|
|
 |
|
NAFA Fleet Management Association has announced four newly accredited fleets via NAFA’s Sustainable Fleet Accreditation Program: the County of Ventura, CA, Kent Fire Department RFA of Kent, WA, the City of Austin, TX, and the University of California-Davis.
“These NAFA-accredited fleets set an example that many more fleets can follow, and will be honored and recognized further for their leadership,” said NAFA Chief Executive Officer Phillip E, Russo, CAE. “NAFA expects that with the program’s easy enrollment process, many more fleets will soon join them, bringing true and quantifiable sustainability improvements to their organizations.”
READ MORE
|
|
|
|
|
|
Donlen was presented with a Gold Stevie® Award in the Customer Service Management Team of the Year category, and a Silver Stevie Award for their DriverPoint® Telematics in the Business Intelligence Solution – New Version in the tenth annual Stevie Awards for Sales & Customer Service on Friday, March 4, 2016.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards.
“The Donlen Customer Service Management Team takes the voice of our customers very seriously,” said Bill Byrnes, vice president, contact center at Donlen.
READ MORE
|
|
|
|
|
|
NHTSA
Consumers would be able to purchase a wider variety of vehicles with high fuel efficiency and zero/low emissions
The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) issued a notice of proposed rulemaking (NPRM) to update electrical safety requirements for hydrogen fuel cell vehicles and “mild hybrid” vehicles.
“A key component of the Department’s safety mission is ensuring that our regulations are up-to-date and provide the highest level of safety possible,” said U.S. Transportation Secretary Anthony Foxx.
READ MORE
|
|
|
|
|
|
Wheels’ newly revamped online management tool, FleetView, was awarded a Bronze “Stevie” award in the Innovation in Customer Service category; while the company’s new internal roadside assistance follow-up process received a Bronze Stevie in the Contact Center Solution category.
The new FleetView is unlike any other online management platform in the fleet management industry. It provides Wheels’ clients with a host of innovative tools and features that make it easier for users to judge their fleet’s performance, identify opportunities for optimization and take effective action.
READ MORE
|
|
|
|
BIG Data. BIG Results. BIG Future.
|
|
|
|
By Tom Callahan, President, Donlen Corporation
A fleet’s operating costs are impacted by vehicle breakdowns, trips to repair vendors, and down time. Fleet vehicles adhering to a preventative maintenance (PM) schedule reduces the number of unscheduled maintenance events and helps keep those costs down.
With maintenance costs being the second highest vehicle expense category for fleet departments, high PM compliance naturally translates into tangible bottom line improvements.
The challenge is that fleet vehicles frequently deviate from on-time PM, as fleet drivers typically need to find room in their already busy work schedule to bring their vehicle into a shop. Historically, fleet managers relied on their drivers following static service intervals to meet maintenance requirements, but the reality is that following static intervals has a limited impact on reducing the over- or under-maintenance of a vehicle. This is where leveraging technology can help drive maintenance savings for your fleet.
READ MORE
|
|
|
| |
Vehicle Transport: 'Hot Shot' Haulers
|
|
|
|
By Mike Sheldrick
AmeriFleet, a leading fleet logistics provider, has expanded an enhanced vehicle transport and hauler program that can provide faster and cheaper movement of customer vehicles to different corporate destinations.
AmeriFleet CEO Rich Dennis, who instituted the new program in response to a number of market factors as well as requests from clients looking for new and better ways to move vehicles in highly-congested areas, such as the Northeast and California.
Key to the new program are the new “Hot Shot” vehicle transporters, which carry 3-4 or 5-7 cars. These are significantly smaller that than 10+ vehicles that can be carried by a standard tractor trailer. Up to 10 percent of AmerFleet’s customers request truck carrier services rather than driveaway service, Dennis explains.
“With 3-5 car haulers,” says Dennis, “we can more easily navigate restricted areas due to their reduced size over 10-car units. Plus, our driver can more quickly load/unload vehicles and have services done (detailing, in-route services like oil changes, titling, and registration) enroute and prior to delivery.”
READ MORE
|
|
|
By Art Liggio, President, Driving Dynamics
NHTSA research shows that in an estimated 94 percent of crashes, the critical cause is a human factor. As professional fleet operators, specifically what has your company done to empower your drivers to be exceptional behind-the-wheel?
Thirteen years ago the National Highway Traffic Safety Administration (NHTSA) published the report, “What Do Traffic Crashes Cost? Total Cost to Employers by State and Industry,” which identified, among other vital statistics, the average cost employers incurred with each vehicle crash. Funded by NHTSA, the Network of Employers for Traffic Safety (NETS) has just released “Cost of Motor Vehicle Crashes to Employers—2015™”an update to the 2003 report which should receive careful review by anyone involved in Fleet operations.
READ MORE
|
|
|
|
