|
|
Donlen announces that Tom Callahan, Donlen president, will be one of six panelists during the Fleet Management Company Executive Panel at the 2017 NAFA I&E in Tampa, Florida on Thursday, April 27, 2017 at 9 a.m. EDT.
The 2017 NAFA I&E offers fleet professionals a full week of high quality fleet management education sessions, which are current and relevant to their success. During the Fleet Management Company Executive Panel, attendees will hear established leaders in the fleet industry.
READ MORE
|
|
|
|
CEI will be previewing a new DriverCare™ mobile application that combines both safety management and accident management services at the NAFA Institute and Expo in CEI’s booth, #1011. The conference runs from 4/23 – 4/26 at the Tampa Convention Center in Tampa, Florida.
The DriverCare mobile application is the first to allow fleet drivers to access to both accident management and safety services on the same platform. According to CEI’s Brian Kinniry, senior director of strategic services, drivers will have the ability to start a claim at the accident scene with photo-taking capability, view their company policy assigned risk level, and access safety related assigned tasks from the home screen.
READ MORE
|
|
|
|
“Become an Experience Maker”! May 4-5 — University of California, San Diego Extension
Join this two-day immersive customer experience workshop where you will learn about best practices, leadership culture and decision making that guides the success of the top customer experience companies.
Companies like Apple, Amazon, Starbucks, REI, and newer start-ups including Airbnb, Square and Uber, dominate their industries and marginalize competition. How have these “Experience Makers” become better and different for customers and more profitable and longer lasting than the competition?
READ MORE
|
|
|
|
Donlen announces that Beth Wills, director of Fleet Administrative Services at Donlen, will be one of the subject matter experts presenting at the Using Data to Enhance Fleet Policies session.
The session will be held at the 2017 NAFA I&E in Tampa, Florida on Tuesday, April 25 at 10:30 a.m. EDT.
The 2017 NAFA I&E offers fleet professionals a full week of high quality fleet management education sessions, which are current and relevant to their success.
READ MORE
|
|
|
|
|
By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc
How do you achieve the “holy grail” of customer service?
To help answer that question you can seek the advice written in the hundreds of thousands of books on the topic, attend seminars and conferences, conduct online research – your resources are endless. Googling the phrase “customer service” returns 786,000,000 search results! If you work in customer service and have the desire to fulfill your intellectual curiosity, you’ve likely clicked into many of these results to investigate further in hopes of refining your skills.
I’ve read the books, attended the seminars, sifted through the online search results in pursuit of that “holy grail.” While I’ve collected some valuable insights, I’ve discovered something that is difficult to teach and to learn, but in my opinion, just might be the “holy grail” of customer service that everyone is searching for…authenticity.
READ MORE
|
|
|
McKinsey & Company
While sharing cars likely means slower growth of vehicle sales, it also suggest strong new opportunities for automakers, suppliers, and many more players.
The increasing popularity of shared mobility will slow global vehicle sales but not reverse them. Although there likely will be fewer new vehicles on the road because of sharing, car sales in developing countries will outpace shared mobility’s impact over the next 15 years.
Still, through 2030, roughly a third of the expected increase in vehicle sales from urbanization and macroeconomic growth likely will not happen because of shared mobility.
READ MORE
|
|
By Art Liggio, President, Driving Dynamics
This is national distracted driving awareness month, and I’m thrilled to announce that this is the one millionth article written on the topic. To commemorate this annual campaign, let’s strive to reach an all-time high this month in the number of drivers distracted at any single moment.
Wait, Huh? What in the world?
OK, I’ve taken some literary license with the introduction but, hopefully, I got your attention and provided a clue we’re going to look at things from an unexpected view. Of course I don’t really want the number of distracted drivers to go up this month, or ever. And maybe this isn’t the one millionth distracted driving article, although it may feel that way. But stay with me, there is a point to this—and it has to do with detouring from the status quo and using a bit of reverse psychology to help lower crashes related to distracted driving.
READ MORE
|
|
|
|