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Each year, Donlen recognizes top automobile auction partners that work closely with Donlen to bring high levels of service to Donlen’s remarketing program.
“Donlen is fortunate to have so many strong auction partners. The decision to honor a select group was difficult, in that all are such integral contributors to our success,” said Dan Powers, Donlen director of vehicle remarketing.
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YourMechanic announced a new fleet product to solve the top challenges facing today’s fleet managers at the NAFA Fleet Management Association 2017 Institute and Expo in Tampa, Florida.
The new product lineup aims to address many challenges facing fleet managers by offering flexible service packages, including on-demand repair delivered directly to the fleet of vehicles, eliminating time and cost to transport out-of-commission vehicles. YourMechanic is also offering preventative maintenance solutions to potential future costs.
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By Ed Pierce, Fleet Industry Marketer
As any great salesperson will tell you, sales is not about a great product or service, it’s about the customer’s perception of value.
For fleet decision-makers, value is helping to maximize the contribution of the fleet to corporate strategic goals as well as the savings derived from controlling costs.
The more meaningful the value story, the better the chance that a fleet service or product provider can begin or move along the sales process with a fleet decision-maker.
Even if the company has been an industry leader for 100 years, insists that every manager earn a Six Sigma Master Black Belt, regularly wins prestigious “Best of” awards, and reports fantastical total customer savings every quarter … even with all of that, the ability to differentiate the value proposition — in terms that are meaningful to the customer – is the real key to winning and keeping business.
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Global software provider, Sofico, is working with automotive finance, leasing, fleet and mobility companies to prepare for the forthcoming EU General Data Protection Regulation (GDPR) which has repercussions for all businesses holding client data and information.
Non-compliance poses a great operational risk for many businesses, as infringements are punishable by fines of up to €20m or 4% of the company’s total worldwide annual turnover, whichever is higher.
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By Art Liggio, President, Driving Dynamics
I still can remember the first time I got “high” in a car.
I was 16, had just passed my driver’s license test and when I got home, my dad surprised me with the keys to my very first car—a green 1958 English Ford Cortina. Oh boy was that car ugly, but it was mine! I dialed up my buddy (yes, using a rotary telephone) and together we cruised over to the local ice cream parlor in my new ride. The goal, of course, was to impress the girls, and while that didn’t go quite as hoped, it was still a memorable day because it was the first drive in my car. The excitement of owning a car, the independence to go anywhere and the pride of being more grown up gave me an elated feeling—it’s a “high” I’ll never forget.
Today, however, when you hear a story about driving “high” unfortunately it all too often means something very different and much less innocent, and that’s —driving under the influence of drugs.
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AFLA is excited to announce that best-selling author and workplace transformation expert Roxanne Emmerich has been added to the program for the Annual Corporate Fleet Conference (AFLA 2017) to be held September 17-20 at the M Resort in Las Vegas, NV.
At AFLA 2017, Roxanne will discuss why almost every business is ‘dead wrong’ with their approach to motivating employees. Specifically, are your people bringing all of their passion, commitment, skills and enthusiasm to the workplace every day? Do you need a way to bring together your fragmented teams to work for one larger vision? Are dysfunctional viruses such as whining, gossip and sabotage contaminating the spirit of winning you want to create?
With a theme of “Your Winning Hand – Align, Advance, Accelerate, Achieve” the conference will feature innovative presentations on hot topics related to the fleet industry.
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By Mike Cieri
Coaching involves three main processes: communicating, influencing, and helping.
When communicating, the manager listens (receives messages), initiates and responds (gives messages), and gives feedback.
When influencing, the manager persuades the subordinate to move in a particular direction by positively reinforcing desirable behavior; encourages the subordinate to exercise more autonomy; and fosters the subordinate’s identification with the manager as someone whose experience, skill, and influence are greater than the subordinate’s own.
When helping, the manager expresses concern and empathy for the subordinate, establishes the mutuality of the relationship, and assists the subordinate in identifying his or her developmental needs. During the helping phase of a coaching session, both parties respond to the needs of the other.
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