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LeasePlan USA and eDriving are pleased to announce a partnership that will offer fleets a more holistic, integrated and data-driven approach to managing driver safety. “Almost all collisions are avoidable if you understand the root causes and proactively manage these underlying reasons. It’s increasingly crucial that fleet and safety managers leverage cutting-edge technologies to identify high-risk drivers and take the steps to prevent crashes. That is why we are so excited about our new partnership with eDriving.” said LeasePlan USA President and CEO Jeff Schlesinger. READ MORE
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Wheels, Inc. was named the winner of Stevie awards in four categories in the 16th Annual American Business Awards®. Wheels’ Mobile Assistant app was awarded a Gold Stevie in the Business/Government category and Bronze in the New Product or Service of the Year, Software category. Additionally, the company’s Supply Management approach earned a Silver Stevie in the Most Innovative Company of the Year category, and the Integration Services team received a Bronze Stevie in the Customer Service Department of the Year category. READ MORE
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Insurance Institute for Highway Safety Passenger-side crash tests of midsize SUVs by the Insurance Institute for Highway Safety revealed a range of problems, including structural collapse, an airbag nondeployment, hard hits to the dummy’s head and an open door. A small overlap crash occurs when just the front corner of the vehicle strikes another vehicle or an object such as a tree or utility pole – 6 of the 8 vehicles managed to earn a good or acceptable rating for passenger-side small overlap front protection. “Although some vehicles in this group offer very good protection, in other models, the airbags, safety belts and structure showed serious deficiencies,” says IIHS Chief Research Officer David Zuby. “In those SUVs, a front-seat passenger would be at risk of injuries to the head, hip or leg in a right-side small overlap front crash.” Read the article at Insurance Institute for Highway Safety.
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By John Wolford, Vice President, Business Process, Quality, and Sourcing, The CEI Group, Inc. Supplements are additions to original estimates that can knock you for a loop. Ideally, you want your first estimates to be reliable before you authorize repairs. But how can you accomplish that? There’s a cure that sharp accident management service providers take advantage of, but before revealing it, let’s define terms. READ MORE
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By Art Liggio, President and CEO, Driving Dynamics “Two more days and I’m free, free, free! A whole week sitting on the beach in Aruba. Hmmm, should I start with a Pina Colada or maybe a Rum Runner when I get there? Decisions, decisions. Jeez, I forgot to notify the post office to hold the mail. Better not forget to get that done. Yep, a whole week in Aruba, and no boss to looking over my shoulder. Can’t wait. Oh heck, I forgot to give her my monthly territory report. I better get that done tonight when I get home, or I’ll be persona non grata! Hey, look at this, I’m already here at my next stop. Wow, that’s funny. Can’t even remember the drive over. Oh well, better get this service call started. Hope the next stop is as easy to get to.” Be honest. Just admit it. We all daydream from time to time; maybe a bit more than we realize. Can be kind of fun, sometimes relaxing, perhaps good for our mental health but the truth be told, it can also be a deadly activity when we operate a vehicle. READ MORE |
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By Tracy Mandelka, Assistant Vice President, Business Development, Wheels Inc. One of the most fulfilling parts of my day is walking through my front door and being greeted by my dog, Cali. This may conjure up an image of a perfectly trained and poised dog, sitting at attention, faithfully waiting for me at the front door. Let me assure you that image is not reality! Instead, I have a 75-pound mutt (I use this term affectionately) jumping on my couch, with two paws on the armrest the other two on the couch cushions, waiting impatiently for me to open up the door. I’ve often wondered why, when I know it’s coming and that she is breaking many house rules, this simple act puts me instantly at ease. And then one day it hit me – Cali’s ritual is purely customer driven. She anticipates my needs and customizes her actions accordingly. Cali, like the best customer-driven businesses, has mastered the science and art of customer service – know your customer, build and leverage efficient processes but customize as appropriate to support their unique needs. READ MORE |
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By Mark Boada, Executive Editor It’s time for fleet managers in North America to face facts: we are witnessing the death of the American sedan. In April, Ford rocked the automotive world when it announced that after this model year it’s no longer going to make any sedans in its U.S. factories. That lightning bolt came just a few months after FCA let on that it’s taking the axe to its two mid-market sedans, the Dodge Dart and Chrysler 200. While at the time FCA said nothing about the luxury Chrysler 300, it appears to be headed for a similar fate: CEO Sergio Marchionne told analysts this month that starting next year the company’s factories here will be exclusively devoted to Jeeps, the Pacifica minivan and pickup trucks. Which leaves GM as the only traditional car-maker in the U.S., with sedans a-plenty from its Chevrolet, Buick and Cadillac divisions. But are they long for this world? With a possible exception of a few, the answer here is no, for a couple of reasons. READ MORE |
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